COMM 208 Business Writing Essentials
Individual Customer Service Complaint Response
Think of a negative customer service experience you endured or heard or read about. As the customer service manager, how would you respond to the complaint in writing?
Consider how the communication was received. Was it by letter, e-mail, or phone call?
Write a 200- to 350-word memo in response to the customer complaint. Describe the complaint, reiterate what is considered good customer service, and explain the importance of effective business communication to customers and within the company. Adapt this memo for each of the following audiences:
The store manager
The store staff
All stores throughout the company
Week 1 DQs
Why is it important to communicate effectively in the workplace? Write at least 200 words.
What are the costs of effective communication and the costs of poor communication? What are the benefits of improving communication? Write at least 200 words.
How would you communicate to different audiences with the same needs? Provide an example. Write at least 300 words.
Individual Barriers in Business Communication
Describe a familiar business environment such as your school or workplace.
Write a 350- to 700-word paper that explains how you would communicate one of your examples in a different business environment.
Explain how communication is typically expressed in this environment and how the environment affects the communication within it.
Describe the barriers you may encounter while trying to communicate something in this environment. Include examples.
Communicate one of your examples in a different business environment.
Team Assignment Types of Reports and Their Purposes
Complete University of Phoenix Material: Business Report Types and Purposes Matrix, located on the student website, as a team.
Week 2 DQs
How can business managers adapt business communication for cross-cultural purposes? Provide examples. Write at least 200 words.
What are some forms of non-verbal communication? How do people from different cultures exhibit these non-verbal communication?
What methods do you use when trying to reach a unanimous decision while working as a team? Write at least 200 words.
Individual Business Document Design
Resource: University of Phoenix Material: Business Document Design, located on the student website
Complete a revised draft and final document.
Post the plan portion of your assignment to and attach your revised draft and your final document to the plan.
Learning Team Proposal Writing
Resource: Business and Administrative Communication
Collaborate with team members to create a proposal for the Recommendation Report due in Week Five.
Write a 1,050- to 1,400-word proposal.
Week 3 DQs
Select any topic from this week's reading and write a 400-word mini lecture in APA format. Include a discussion question at the top of your lecture. Include the subject of your question (not the entire question) in the subject line of your post.
Think about what you have learned in the class so far that you can apply to your life now. Observe throughout the week how you can apply the principles. Write 500 words in APA format, using your text as a resource and citing by page and/or paragraph number. You will also be graded on APA formatting in this discussion question.
After completing this week's readings, discuss document design. What are some principles you have learned? What principles do you already use? Write at least 300 words.
Individual Resume Writing and Interviewing
Search for an appealing job that you are qualified for or will be qualified for after earning your degree.
Create a 1- or 2-page chronological or skills resume for this job. Include the following sections:
Name and contact information
Summary of qualifications
Honors and awards
Create a cover letter for your resume.
Select 10 interview questions from University of Phoenix Material: Interview Questions, located on the student website.
Determine an appropriate answer for each of the 10 questions.
Write a 700- to 1,050-word paper that includes your questions and answers.
Explain why your answers are appropriate for the interview.
Post your paper, resume, and job description.
Learning Team Progress Reports
Each Learning Team member must create an individual progress report.
Resource: Business and Administrative Communication
Write a 200- to 300-word report documenting the work completed and the work to be completed for the Recommendation Report due in Week Five.
Week 4 DQs
What have you learned in class so far that you have incorporated into your life? Write 300 words and use a supporting reference from your reading.
Choose a position you would like to apply for hypothetically. Discuss how you would approach the job interview in 300 words. Use learning from your reading.
Write an application letter for a job you would like to potentially have. Discuss with your peers the positives and negatives of this letter.
Individual Types of Communicated Messages
Describe, in 1 to 2 sentences, a situation that warrants the creation of a positive or informative message.
Write the 100- to 250-word positive or informative message.
Describe, in 1 to 2 sentences, a situation that warrants the creation of a negative message.
Write the 100- to 250-word negative message.
Describe, in 1 to 2 sentences, a situation that warrants the creation of a persuasive message.
Write the 100- to 250-word persuasive message.
Learning Team Recommendation Report
Write a 1,400- to 1,750-word recommendation report for your teams selected topic. Allot 250 to 300 words for the executive summary. Do not include the title page, table of contents, and references page in the total word count.
Include the following components in your report:
Background or history of the problem
References page and Appendix, if applicable
Format your report in the following order:
Letter or memo of transmittal
Table of contents
List of illustrations
Prepare a 12- to 15-slide Microsoft PowerPoint presentation of your Recommendation Report.
Surround your text in
**bold**, to write a math equation use, for example,