Convergys Case

Convergys Case


S
Asked by 2 years ago
0 points

Convergys Case

Customer Information Strategy

Convergys Case

  1. Convergys, a leader in contract-based business process outsourcing services, has been successful in acquiring high-profile customers (e.g. Verizon, FedEx & Starbucks, among others) across a wide variety of industries. Despite Convergys' impressive customer list, the company has seen its operating margin decrease about 20% over the past 5 years. Key decision makers within the company believe that this decline is due, at least in part, to issues relating to client retention and acquisition strategies.

At present, Convergys classifies its customer accounts into 3 tiers: A, B & C. "A" customers are considered to be of highest value, followed by "B" and "C" customers. Although the idea of internally segmenting customers to most...

Convergys Case
solarc

1 Answer

S
Answered by 2 years ago
0 points

Oh Snap! This Answer is Locked

Convergys Case

Thumbnail of first page

Excerpt from file: ConvergysCase CustomerInformationStrategy ConvergysCase 1.Convergys,aleaderincontractbasedbusinessprocessoutsourcing services,hasbeensuccessfulinacquiringhighprofilecustomers(e.g. Verizon, FedEx & Starbucks,amongothers) acrossawidevarietyof industries. Despite Convergys impressive customer

Filename: convergys-case-30.docx

Filesize: < 2 MB

Downloads: 0

Print Length: 43 Pages/Slides

Words: 3540

Your Answer

Surround your text in *italics* or **bold**, to write a math equation use, for example, $x^2+2x+1=0$ or $$\beta^2-1=0$$

Use LaTeX to type formulas and markdown to format text. See example.

Sign up or Log in

  • Answer the question above my logging into the following networks
Sign in
Sign in
Sign in

Post as a guest

  • Your email will not be shared or posted anywhere on our site
  •  

Stats
Views: 2
Asked: 2 years ago

Related