which of the following involves assigning a problem to those higher in the support chain?

which of the following involves assigning a problem to those higher in the support chain?


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Asked by 2 years ago
9.9k points
FalseA PC support technician goes to a customer site in response to a service call. True or False
TrueYou should take ownership of a customer's problem as if it is your own problem. True or False
FalseIf you make a mistake that makes the problem worse, it's best to hide the problem until you can resolve it or until you have left the customer site. True or False
FalseOnce you feel like you have resolved a problem, politely tell the customer the job is finished, and go on your als True or False
FalseWhen configuring a CAD/CAM workstation, the quality and performance of the graphics card is of paramount True or False
Bench technicianWhich job role works in a lab environment and might not interact with users of the PCs being repaired?
PC support technicianWhich job role works on site, closely interacting with users, and is responsible for ongoing PC maintenance?
limit use of your cell phone to work-related callsWhich of the following is a good practice when working with a customer on site?
before proceeding with the call, tell the customer to put someone else on the lineWhich of the following is NOT a good practice when working with a computer illiterate user over the phone?
compliment the user's knowledge, insight, and experienceWhich of the following is a good practice when working with an overly confident user over the phone?
if you changed anything since the last boot, reboot one more timeWhich of the following should you do after a problem has been completed at an on-site service call?
problem escalationWhich of the following involves assigning a problem to those higher in the support chain?
evidence trackWhich of the following is documentation that includes what, when, and from whom evidence was collected, the condition of the evidence, and how it was secured?
HAVWhat processor feature might you need to enable in the BIOS if you will be running VMs?
VDIWhat is it called when a virtualization server provides a virtual desktop for users on multiple client machines?
escalateassignment of a problem to someone higher in the support chain
hypervisora program that manages virtual machines
call trackingticket software that records the progress and resolution of a problem
copyrightthe legal ability to make duplicates of a work
ticketa record of a help request and its current status
which of
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Views: 25
Asked: 2 years ago

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