| Which of the following is the first step in the ethical decision making process? | Recognizing that an issue requires an individual or work group to make a choice that ultimately will be judged by stakeholders as right or wrong |
| Which of the following is not one of the six "spheres of influence" to which individuals are subject when confronted with an ethical issue? | Educational attainment |
| The _____ leader demands instantaneous obedience and focuses on achievement, initiative, and self-control | coercive |
| The perceived relevance or importance of an ethical issue to the individual, work group, or organization is | ethical issue intensity. |
| Studies have found that more than a third of the unethical situations that lower and middle-level managers face come from _____. | internal pressures and ambiguity surrounding internal organizational rules. |
| According to the ethical decision-making framework, the absence of punishment provides a(n) _____ for unethical behavior | opportunity |
| _____ have been found to decrease unethical practices and increase positive work behavior. | Good personal values |
| _____ involves subordinates simply following the directives of a superior without question. It demonstrates the influence that significant others can exert in the workplace | Obedience to authority |
| Multiple elements work on individuals to affect their behavior. While an individual may intend to do the right thing, _____ can alter this intent. | organizational or social forces |
| A coaching leader builds a positive climate by | developing skills for success, delegating responsibility, and issuing challenging assignments |
| If management fails to identify and educate employees about ethical problem areas, ethical issues may not reach the critical | awareness level |
| The _____ can be defined as a set of values, norms, and artifacts, including ways of solving problems shared by members of an organization | corporate culture |
| Which of the following would not be considered a negative reinforcement of employee behavior? | Ignoring the behavior |
| Codes, rules, and compliance are essential in organizations. However, an organization built on _____ is more likely to develop a high integrity corporate culture. | informal relationships |
| Which of the following types of leaders attempts to create employee satisfaction through bartering or negotiating for desired behaviors or level of performance? | Transactional leaders |
| Following the ethical directives of a superior relates to | obedience to authority. |
| Which of the following is not a habit of ethical leaders? | They are primarily concerned with themselves. |
| Which of the following leadership types has a strong influence on coworker support and building an ethical culture through increasing employee commitment and fostering motivation? | Transformational leaders |
| Which of the following is not considered a significant other group in the workplace? | Spouses |
| Studies have shown that _____ within the organization have more impact on a worker's decisions on a daily basis than any other factor. | significant others |
| External and internal rewards relate to which part of the ethical decision-making framework? | Opportunity |
| Which of the following is not a major trend in business today? | More isolationist businesses |
| Which of the following is not an issue that helps in business ethics evaluations and decisions? | Personal guilt |
| _____ is the first sign that an unethical decision has occurred. | Guilt |
| People who believe in _____, go with the flow because they feel the events in their lives are uncontrollable. | external locus of control |
| Which of the following is not an individual factor that affects business ethics? | Significant others |
| _____ is an organizational factor that gives a company specific characteristics. Over time, stakeholders begin to see the company as like a living organism with a mind and will of its own. | Organizational culture |
| Which leadership type values people, their emotions, and their needs and relies on friendship and trust to promote flexibility, innovation, and risk taking? | Affiliative leadership |
| An ethical corporate culture needs _____ along with _____ to establish an ethics program and monitor the complex ethical decisions being made by employees | shared values; proper oversight |
| Those who have influence in a work group are referred to as significant others and include | peers, managers, coworkers, and subordinates. |
| Sherry's leadership style often creates a negative working climate because of the high standards she sets. Sherry is most likely a(n) _____ leader | pacesetting |
| _____ are a primary influence on employees ethical behavior because they are role models for the organizations values | Leaders |
| As one of the seven habits of strong ethical leaders, _____ is the glue that holds ethical concepts together. This trait can be developed early in life or developed over time through experience | the passion to do right |
| The _____ leader can create a negative climate because of the high standards that he or she sets. This style works best for attaining quick results from highly motivated individuals who value achievement and take initiative | pacesetting |
| Research concerning nationality and the ability to make ethical decisions | is hard to interpret in a business context because of cultural differences. |
| The relationship between business ethics and age | is complex, although experience helps older employees make ethical decisions. |
| Employees that see themselves as going with the flow because that's all they can do have a(n) | external locus of control. |
| The _____ of an organization can influence the acceptance of, adherence to, transmittal, and monitoring of organizational norms, values, and codes of ethics. | leadership style |
| For people who begin the value shift that leads to unethical decisions, which of the following is not a usual justification to reduce and eliminate guilt? | This is in keeping with my personal morals and the code of conduct, so it is okay. |
| Ethical leadership should be based on | holistic thinking that embraces the complex issues facing firms every day. |
| A fundamental problem in traditional personal character development is that specific vales are used to teach about a philosophy, which may be inappropriate where cultural diversity and privacy must be respected. A solution is | to teach individuals intellectual skills that address the complexities of ethical issues in business |
| Strong ethical leaders have a passion for all of the following except to | satisfy shareholders before other stakeholder groups. |
| Leaders whose decisions and actions are contrary to the firm's values send a signal | that the firm's values are trivial or irrelevant. |
| Which attribute of ethical leaders will not be effective unless the leader is personally involved in the organizations key ethical decisions? | Transparency |
| Which type of leader relies on participation and teamwork to reach collaborative decisions? | Democratic |
| What is not a necessity for strong ethical leaders to make good decisions? | The ability to coerce subordinates |
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