Name: Professors Name: Course title: Date: Meeting guest expectation through planning On arriving at any hotel, most guests have various anticipations regarding what is likely and not likely to occur. Satisfying guests require a substantial amount of research. In many ways, most service providers find it challenging to translate the expectations of the customer into a service product that concurs with the mission of the organization. It is important to combine effective planning, forecasting and sound judgment when coming up with strategies that are meant to satisfy guests. However, it is worth noting that executing a sound plan and strategy is another challenging process to most managers. This paper lays its focal point on explaining the various ways that can be used to meet the...
Excerpt from file: Surname1 Name: ProfessorsName: Coursetitle: Date: Meetingguestexpectationthroughplanning Onarrivingatanyhotel,mostguestshavevariousanticipationsregardingwhatislikely andnotlikelytooccur.Satisfyingguestsrequireasubstantialamountofresearch.Inmanyways,
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