Running Head: CASE ANALYSIS
Your job will be to investigate the firm's problem(s) as they relate to Service Operations and prepare a written paper for each case. You need to justify your recommendations using four methods of analysis (SWOT, Service Quality/GAP Model, Servicescape/Location, NPV & ROI). 1. Examine the reasons how Porcinis has maintained high product and service quality? What are Porcinis plan for maintain this quality for its Pronto concept? Can you suggest ways to supplement this tool?/o:p 2. What does the proposed customer questionnaire system Pronto is planning to use tell about their approach to quality? What are the strengths and weakness of this questionnaire? What are your suggestions to improve it? Or How well or poorly do the various elements of the...
Excerpt from file: CaseAnalysis1 RunningHead:CASEANALYSIS Yourjobwillbetoinvestigatethefirm'sproblem(s)astheyrelatetoServiceOperationsandprepareawrittenpaperforeachcase.Youneedto justifyyourrecommendationsusingfourmethodsofanalysis(SWOT,ServiceQuality/GAPModel,Servicescape/Location,NPV&ROI)....
Filesize: < 2 MB
Print Length: 10 Pages/Slides
Surround your text in
**bold**, to write a math equation use, for example,