# HRM 500 Week 6 Assignment 2 Organizational Structure : Customer Service Job Analysis & Job Design [1774 Words]

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Organizational Structure

You are the HR manager for a small retail company that sells a high volume of products over the Internet.

Your company is growing rapidly due to increased Internet sales. Your company prides itself on providing high-quality products and services. The Customer Service department is integral to the success of the company. Over the past few months, the Customer Service department has been unable to fill its openings for Customer Service Representative Positions. You suspect there could be a number of reasons for this, but you know you first need to look at the job, the work flow, the knowledge, skills, abilities, and experience the company is seeking to ensure the job reflects the current workload and expectations.

Write a six to eight (6-8) page paper in which you:

1. Examine at least three (3) approaches that you can take as the HR manager to conduct a job

analysis of the Customer Service Representative position. Suggest the major pros and cons of

each selected approach. Recommend the approach that would be most effective in conducting

the job analysis for this organization. Justify your recommendation.

1. Select two (2) out of the four (4) approaches to job design that are the most important for you to consider. Suggest two (2) challenges that you may encounter when designing a job using each of the selected approaches. Support your response with specific examples to illustrate the potential advantages and disadvantages of using each approach.

2. Using the four (4) approaches to job design, create two (2) strategies that the organization can

implement to attract and select qualified applicants for the Customer Service Representative

position. Justify the main reasons that the selected strategies would be effective.

1. Propose three (3) ways that you can use the information obtained from a job analysis to measure the performance of Customer Service Representatives. Provide a rationale for your response.

2. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other

Websites do not qualify as academic resources.

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your

Include a cover page containing the title of the assignment, the student's name, the professor's

name, the course title, and the date. The cover page and the reference page are not included in

the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Analyze issues involved in job design, resource planning, and recruitment.

Evaluate an organization's approaches to and procedures for training employees to meet

organizational goals.

Examine performance management issues and processes.

Use technology and information resources to research issues in human resource management

foundations.

Write clearly and concisely about human resource management foundations using proper writing mechanics

HRM 500
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