Your company sells flower arrangements and gift baskets. Holidays are always a rush, and the overworked staff makes an occasional mistake. Last week, somebody made a big one. As a furious email message from a customer named Anders Ellison explains, he ordered a Valentine's Day bouquet for his wife, but the company sent a bereavement arrangement instead.
Respond to Ellison's email message, apologizing for the error, promising to refund all costs that Ellison incurred, informing him that the correct arrangement will arrive tomorrow (and he won't be charged anything for it), and offering Ellison his choice of any floral arrangement or gift basket for free on his wife's birthday,
Excerpt from file: Surname1 MessageStrategies:GrantingClaimsApologyforwrongflowerdelivery[300Words] Company'sNameandAddress Customer'sNameandAddress Date DearEllison, Ref:Apologyforwrongflowerdelivery Withgreatregretandconcern,wereceivedyouremailhighlightingtheinconveniencescaused
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